Frequently asked questions

Yes. Every repair carries a written guarantee covering both parts and labour. If the same fault recurs within the guarantee period, we return and repair it at no charge — no call-out fee, no fine print. The exact terms appear on your invoice.

All major appliance brands sold in South Africa, including Bosch, Siemens, Samsung, LG, Defy, Whirlpool, Miele and Smeg. Our technicians are factory-trained and follow manufacturer repair procedures for each brand.

We fit genuine manufacturer parts wherever they're available in South Africa. Where a genuine part is discontinued or has an unreasonable lead time, we offer a reputable OEM-grade equivalent — always disclosed on your quote and covered by the same guarantee.

Card, EFT and cash, payable on completion of the work. For approved account customers such as landlords and property managers, we invoice with standard payment terms. You'll always receive a detailed invoice for your records.

Once you contact us, we confirm a morning or afternoon appointment window — most metro suburbs can be reached same-day or next-day. Your technician calls ahead when en route, so you're not left waiting all day.

Refrigerant doesn't get 'used up' — if your fridge is low on gas, it has a leak. A proper regas means finding and sealing that leak, vacuuming the system, recharging to the manufacturer's specification and verifying pressures. Beware of quick top-ups: without fixing the leak, the gas simply escapes again.

Yes. Our care plans schedule preventative maintenance visits — coil cleaning, seal and hose inspections, safety checks and performance testing — at intervals that suit your household or property portfolio. Plan customers also receive priority booking for breakdowns.

Urgent refrigeration failures are prioritised through our emergency line. After-hours call-outs carry a modest surcharge, which is quoted and agreed before a technician is dispatched — never added afterwards.

Always. If the cost of repair approaches the value of a reliable replacement, we say so and explain why. Roughly one in ten quotes ends with us advising against the repair — honesty is cheaper for you and better for our reputation.

Yes — restaurants, guesthouses, salons, offices and residential rentals across Gauteng. We coordinate access with tenants directly if you prefer, and email itemised invoices and job reports for your records.

Every TrustTech technician is background-checked, uniformed and carries identification. Our work is covered by liability insurance, and we treat your home with the care that a written guarantee demands.